Husqvarna 455 (18") 55.5cc Rancher Chainsaw

To Whom can help,

I contacted service rep. before ordering 18' Powersharp Starter kit, and was told it would fit my Husqvarna 455 (has 20' bar on it now). Service member told me it would work. Once I received kit tried to install and Chain adjustment pin to is to big does not fix hole in Powersharp bar. Need some help on where to go from here, replace, modify, or return?

To which I got the response, you sure can sent it back if you pay for shipping and read our return policy. Which says if you got free shipping we are going to take out of your refund. Oh and before you do that make sure you call us and make sure it is ok to return and get a Return Material Authorization.

Here is my problem with that I get that you don’t want returns, it cost time and money. I don’t want to return things either more of my time and money, that is why I asked the questions (research) I did before I purchased your product. I do not see how cost of shipping (both ways) becomes my problem when I asked your EXPERTS, as you call them, were wrong they need to do more research before asnwering a customers questions. I am sure this is a great product and it works great and with great results. So I find no problem with you product, or even return policy, just your customer service.

CSD RESPONDS: Thank you for taking the time to contact us- you are absolutely correct. We have already issued a call tag to have the PowerSharp kit picked up at our expense; we have updated our reference chart, and worked with our product experts to make sure they are aware of the updates.

As soon as we receive the PowerSharp Kit back at our warehouse we will be happy to refund your entire purchase price. Would you please contact us to update your phone number? It came up as disconnected when we tried to call.

Thank you for giving us a chance to make things right!

To Whom can help,

I contacted service rep. before ordering 18' Powersharp Starter kit, and was told it would fit my Husqvarna 455 (has 20' bar on it now). Service member told me it would work. Once I received kit tried to install and Chain adjustment pin to is to big does not fix hole in Powersharp bar. Need some help on where to go from here, replace, modify, or return?

To which I got the response, you sure can sent it back if you pay for shipping and read our return policy. Which says if you got free shipping we are going to take out of your refund. Oh and befo... more