Responding to Increased Demand

Responding to Increased Demand

A Message to Our Customers

By  | Chain Saw Product Expert
By  | Chain Saw Product Expert

We appreciate your business and the opportunity to serve you. Though these may be unique times, there is an increased demand for online products and services. Please know that our family is standing strong with you and your family to help in every way. 

 

Many customers want to know the status of their orders and should check online for immediate service by clicking on the link below. 

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An Essential and Operational Business

As an essential online business, our locations remain operational to serve your needs. However, in-person, local ordering options have been suspended until the CDC, State Government, and our Employee Health & Safety Department say it is safe to resume. 

 

On-site and Off-site Staffing

Our Sales Center and Customer Support associates are currently working remotely and are still available to answer your call, e-mail, or chat. If you can't find an answer by utilizing our resources online, (How-To Library and Help Center), and need to speak with a product expert or customer support representative, keep in mind that you may experience longer than usual wait times. Consider taking advantage of our callback feature, when available. 

 

Expert Advice and Care

Our expert sales and customer support staff are here to help you "Make Buying Technical Products Simple," and sometimes that means certain calls take longer than others. For the best possible service, we encourage you to contact us online via e-mail or, when available, chat. 

Our "969 Warehouse Crew" are also continuing to work tirelessly on-site to make sure that every order gets out the door, on time, safely, and securely. 

 

Accurate, Up-to-Date Ordering Information

Our inventory and supply chain remains strong. The information on our websites, such as product availability, stock, and shipping times, are all refreshed automatically with the most up-to-date information from our manufacturing and shipping partners. In case of a possible processing delay, we make every effort to contact our customers with updates, and we encourage customers to check for local delivery delays. 

 

Committed to You 

Chain Saws Direct has always been honored to provide world-class services to both industry professionals and consumers. We encourage all of our customers to continue to use our online services. 

While this is an ever-evolving situation, we are confident we are making choices consistent with maintaining your trust and our values. Our highest priority remains the health and safety of our customers, associates, and communities, and we are committed to providing updates as we learn more.

Thank you for your continued support of our company.
 

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